Customer Relationship Management Software for Small Business

Customer relationship management (CRM) software is probably one of the most helpful systems that any small business owner can implement.

What Customer Relationship Management is?
CRM is "all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise". 

How CRM helps?
Embedding your business from HR to customer services and supply chain management by moving to CRM, so as to gains big in productivity.

 

According to research firm Gartner Inc, "the total CRM market revenue worldwide is expected to grow from less than $24 billion in 2014 to more than $42 billion in 2018".

By choosing the right CRM software can help your sales team identify the best leads and can help your marketing people to see the ROI for each campaign. CRM software can be beneficial for both small and large-scale businesses.

"Business without CRM - more administration, less selling"

CRM Software Benefits

• Revenue increases up to 41% per sales person
• Decreased sales cycles of over 24%
• Lead conversion rate improvements of over 300%
• Customer Retention improvements of 27%
• Decreased sales and marketing costs of 23%
• Improved profit margins of over 2%

Investment in CRM has continued to be strong, even when other software markets toiled.

Companies that successfully implemented CRM programs reported "sales increases of 51 percent per rep, customer satisfaction rating improvements of 20 percent, cost of sales and service decreases of 21 percent, reductions in the length of the sell cycle as much as one-third, margin improvements of more than 2 percent and more."

One-third of the companies (31%) intend to spend in Excess of $5 million on a CRM project - Source: IDC and CAP Gemini

Where do your customers access technology? How is this behavior projected to change in the coming years? How does your internal team prefer to access their data?

Globally, 72 percent of small business owners think that investing in modern technology, such as CRM, is going to result in a bigger ROI and help you grow your business by selecting the right software that fits you best.

Integrate your ERP and CRM System
ERP data on customer transactions is vital to front end users to communicate effectively and proactively with their customers and to build strong relationships. Duplicate or incorrect information in several systems should be avoided at all cost. To this end, integration of the CRM system front to the back office ERP system is essential.

 

An important part of setting up a modern online business is selecting the right customer relationship management (CRM) software.

Are you lacking in maintaining your business? Choose LionSCRM, it consists of several business software packages includes Email/Enquiry Management, Road, vehicle & construction management software, online ticketing management software, security guard management software and so on.

Additional features in security guard software for facility management

In our previous blog explains the features of the security agency software, we add a new module for managing the facilities of the guards provided by the security agency like uniforms, stick and torch such items. We can add these items with the guard details and also used to manage separate purchases and inventory management for these assets.

Field officer reporting module is helpful for agency and clients for getting an occasional report about their property. The expenses management module works the way better in how much of the amount has been expended for a particular client and what is the income from a particular place. Finally these all are expenses and payrolls are got inventory into the tally software, this process avoids the double inventory.

So the changed eblackdog software is useful for the securing the client property and also the security agency properties.

Restaurant Management Software for Quick Service Restaurants

Every business owner today should concern about the growth of the business, as it has become too tough to face multiple challenges of the market. Customers grade a restaurant just at their first visit seeing the service standards they offer. Therefore, in the restaurant business there is no scope to commit the errors or to let the others get the advantage of technological advancement.

Why restaurants need to adopt technology?

The competition in the restaurant business is fierce and every restaurant owner is looking for a differentiator. They feel the services provided by us with technical excellence impress most of the visitors. That is why, the restaurant owners looking for smart restaurant management software to be incorporated in their restaurants.

How to increase profitability of your restaurant?

You can increase your profitability of your restaurant business only with a Restaurant Management Software. Restaurant Management software is used to controlling the food cost, tracking skilled and unskilled labor, stock controlling, scheduling rotations in multiple branches. It helps to maintain inventory at optimum level, provides in-depth solutions for hotel and restaurant managements.

In other words, restaurant management software helps to serve orders and prepare bills in a very efficient manner, freeing the waiters to attend to the customer needs. It helps you to upgrade your inventory up to the last minute.

Is Restaurant Management Software for all Platforms?

Yes! Of course, Restaurant Management software is available in all operating system versions and most of them give a thorough support and backup for restaurants. Depending on your restaurant requirements, you can select the software based on the features that you shall use every day.

If you want to stand away from your competitor, you need to switch from basic paper entry to technology oriented software for your business. Do you need help managing your restaurant inventory and lowering food costs? We can help!