Customer Relationship Management Software for Small Business

Customer relationship management (CRM) software is probably one of the most helpful systems that any small business owner can implement.

What Customer Relationship Management is?
CRM is "all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise". 

How CRM helps?
Embedding your business from HR to customer services and supply chain management by moving to CRM, so as to gains big in productivity.

 

According to research firm Gartner Inc, "the total CRM market revenue worldwide is expected to grow from less than $24 billion in 2014 to more than $42 billion in 2018".

By choosing the right CRM software can help your sales team identify the best leads and can help your marketing people to see the ROI for each campaign. CRM software can be beneficial for both small and large-scale businesses.

"Business without CRM - more administration, less selling"

CRM Software Benefits

• Revenue increases up to 41% per sales person
• Decreased sales cycles of over 24%
• Lead conversion rate improvements of over 300%
• Customer Retention improvements of 27%
• Decreased sales and marketing costs of 23%
• Improved profit margins of over 2%

Investment in CRM has continued to be strong, even when other software markets toiled.

Companies that successfully implemented CRM programs reported "sales increases of 51 percent per rep, customer satisfaction rating improvements of 20 percent, cost of sales and service decreases of 21 percent, reductions in the length of the sell cycle as much as one-third, margin improvements of more than 2 percent and more."

One-third of the companies (31%) intend to spend in Excess of $5 million on a CRM project - Source: IDC and CAP Gemini

Where do your customers access technology? How is this behavior projected to change in the coming years? How does your internal team prefer to access their data?

Globally, 72 percent of small business owners think that investing in modern technology, such as CRM, is going to result in a bigger ROI and help you grow your business by selecting the right software that fits you best.

Integrate your ERP and CRM System
ERP data on customer transactions is vital to front end users to communicate effectively and proactively with their customers and to build strong relationships. Duplicate or incorrect information in several systems should be avoided at all cost. To this end, integration of the CRM system front to the back office ERP system is essential.

 

An important part of setting up a modern online business is selecting the right customer relationship management (CRM) software.

Are you lacking in maintaining your business? Choose LionSCRM, it consists of several business software packages includes Email/Enquiry Management, Road, vehicle & construction management software, online ticketing management software, security guard management software and so on.

Facing dissatisfaction of clients in your construction projects?

In an organization it must be happened you may feel your customer receives good service and they are satisfied with your service. But realizing customer satisfaction surveys is an important element of good business. Understanding customers, strengthen relationship between customer and client.

Construction industries, customer dissatisfaction come from the delivery time of the project and site seeing. There are many management methods are used to managing the project time, but most of the clients like to see their building by caring with their own; it is a natural, all are like to watch the progress of their building. From the industry point view, it can be easily done by view only task in construction management software. It shows the progress of the project to client and client can't modify it but they suggest about project.

Solution through web based software
Using web based software we can create numerous login with their access level. Among these login set one administrative login for accessing and modifying all the information for managing the project and another one for view only, it is for client who want to see their project progress. It can be achieved by web based construction software, by implementing the authorization level of the user by viewing all the details as a report.

Managing Risks in construction industries by implementing software

Risks teach more powerful experiences in life are a truth fact, but how many of us like to learn from risk, the answer is "No". Because all are like to learn "How to prevent risks and managing risks". Preventing risks are the best choice than another one after came risk. In construction industries, risks are known, but it can be avoided by appointing a faithful person. This is also difficulty task, for all the places and environments. Following are the known risks can be solved by implementing the software, Material management and Payroll management

These risks easily solved by implementing software in construction industries. This task is more useful for avoiding the fraud activities. Because these tasks have both risk and fraud activities, while it goes low it will affect the project delivery time, but when it goes to high amount it will makes a loss

So Construction industries are concentrating these things into deeply. Software for material management, payroll management and project management in a single package tend easy access to the other process details. Now day's software is integrated into accounting software for avoiding the double entries and need not to maintain all of the bill records.

Construction Management Software Functions

Construction management deals with economical consumption of resources such as men, materials and machinery requires effective planning and scheduling of each activity. It also covers the entire gamut of activities from conception to realization of a construction project. Above resources effectively manage using the following construction management software functions;

Material management
In construction industry, the materials are used for construction require 40% to 50% of project cost, so managing the material is the big consideration factor. Having the right material at the right time in required place tends efficient task. For accomplishing this function requires inventory functions, adding and deleting material while that purchased or applied.

Vehicle Management
According to the new construction works, vehicle management is important. Because it is also leading for increases the cost of the project by making it as idle or improper fuel report.  All accounts related area can directly integrate with accounting software.

Email alert
Sometimes the improper or unusual situation occurs in projects, but the effects are reflecting some more time, that time problem gone out of control. For rectifying this problem the software can automatically send mail while any actions are executed against the regulations. That time project director can easily handle the problem and avoid big affect due to that problem.

Other functions can be included in the construction management software is useful for construction field. Commonly payroll and other integrated software's such as Tally are available for efficient management.