Customer Relationship Management Software for Small Business

Customer relationship management (CRM) software is probably one of the most helpful systems that any small business owner can implement.

What Customer Relationship Management is?
CRM is "all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise". 

How CRM helps?
Embedding your business from HR to customer services and supply chain management by moving to CRM, so as to gains big in productivity.

 

According to research firm Gartner Inc, "the total CRM market revenue worldwide is expected to grow from less than $24 billion in 2014 to more than $42 billion in 2018".

By choosing the right CRM software can help your sales team identify the best leads and can help your marketing people to see the ROI for each campaign. CRM software can be beneficial for both small and large-scale businesses.

"Business without CRM - more administration, less selling"

CRM Software Benefits

• Revenue increases up to 41% per sales person
• Decreased sales cycles of over 24%
• Lead conversion rate improvements of over 300%
• Customer Retention improvements of 27%
• Decreased sales and marketing costs of 23%
• Improved profit margins of over 2%

Investment in CRM has continued to be strong, even when other software markets toiled.

Companies that successfully implemented CRM programs reported "sales increases of 51 percent per rep, customer satisfaction rating improvements of 20 percent, cost of sales and service decreases of 21 percent, reductions in the length of the sell cycle as much as one-third, margin improvements of more than 2 percent and more."

One-third of the companies (31%) intend to spend in Excess of $5 million on a CRM project - Source: IDC and CAP Gemini

Where do your customers access technology? How is this behavior projected to change in the coming years? How does your internal team prefer to access their data?

Globally, 72 percent of small business owners think that investing in modern technology, such as CRM, is going to result in a bigger ROI and help you grow your business by selecting the right software that fits you best.

Integrate your ERP and CRM System
ERP data on customer transactions is vital to front end users to communicate effectively and proactively with their customers and to build strong relationships. Duplicate or incorrect information in several systems should be avoided at all cost. To this end, integration of the CRM system front to the back office ERP system is essential.

 

An important part of setting up a modern online business is selecting the right customer relationship management (CRM) software.

Are you lacking in maintaining your business? Choose LionSCRM, it consists of several business software packages includes Email/Enquiry Management, Road, vehicle & construction management software, online ticketing management software, security guard management software and so on.

Additional features in security guard software for facility management

In our previous blog explains the features of the security agency software, we add a new module for managing the facilities of the guards provided by the security agency like uniforms, stick and torch such items. We can add these items with the guard details and also used to manage separate purchases and inventory management for these assets.

Field officer reporting module is helpful for agency and clients for getting an occasional report about their property. The expenses management module works the way better in how much of the amount has been expended for a particular client and what is the income from a particular place. Finally these all are expenses and payrolls are got inventory into the tally software, this process avoids the double inventory.

So the changed eblackdog software is useful for the securing the client property and also the security agency properties.

Restaurant Management Software for Quick Service Restaurants

Every business owner today should concern about the growth of the business, as it has become too tough to face multiple challenges of the market. Customers grade a restaurant just at their first visit seeing the service standards they offer. Therefore, in the restaurant business there is no scope to commit the errors or to let the others get the advantage of technological advancement.

Why restaurants need to adopt technology?

The competition in the restaurant business is fierce and every restaurant owner is looking for a differentiator. They feel the services provided by us with technical excellence impress most of the visitors. That is why, the restaurant owners looking for smart restaurant management software to be incorporated in their restaurants.

How to increase profitability of your restaurant?

You can increase your profitability of your restaurant business only with a Restaurant Management Software. Restaurant Management software is used to controlling the food cost, tracking skilled and unskilled labor, stock controlling, scheduling rotations in multiple branches. It helps to maintain inventory at optimum level, provides in-depth solutions for hotel and restaurant managements.

In other words, restaurant management software helps to serve orders and prepare bills in a very efficient manner, freeing the waiters to attend to the customer needs. It helps you to upgrade your inventory up to the last minute.

Is Restaurant Management Software for all Platforms?

Yes! Of course, Restaurant Management software is available in all operating system versions and most of them give a thorough support and backup for restaurants. Depending on your restaurant requirements, you can select the software based on the features that you shall use every day.

If you want to stand away from your competitor, you need to switch from basic paper entry to technology oriented software for your business. Do you need help managing your restaurant inventory and lowering food costs? We can help!

Facing dissatisfaction of clients in your construction projects?

In an organization it must be happened you may feel your customer receives good service and they are satisfied with your service. But realizing customer satisfaction surveys is an important element of good business. Understanding customers, strengthen relationship between customer and client.

Construction industries, customer dissatisfaction come from the delivery time of the project and site seeing. There are many management methods are used to managing the project time, but most of the clients like to see their building by caring with their own; it is a natural, all are like to watch the progress of their building. From the industry point view, it can be easily done by view only task in construction management software. It shows the progress of the project to client and client can't modify it but they suggest about project.

Solution through web based software
Using web based software we can create numerous login with their access level. Among these login set one administrative login for accessing and modifying all the information for managing the project and another one for view only, it is for client who want to see their project progress. It can be achieved by web based construction software, by implementing the authorization level of the user by viewing all the details as a report.

Managing Risks in construction industries by implementing software

Risks teach more powerful experiences in life are a truth fact, but how many of us like to learn from risk, the answer is "No". Because all are like to learn "How to prevent risks and managing risks". Preventing risks are the best choice than another one after came risk. In construction industries, risks are known, but it can be avoided by appointing a faithful person. This is also difficulty task, for all the places and environments. Following are the known risks can be solved by implementing the software, Material management and Payroll management

These risks easily solved by implementing software in construction industries. This task is more useful for avoiding the fraud activities. Because these tasks have both risk and fraud activities, while it goes low it will affect the project delivery time, but when it goes to high amount it will makes a loss

So Construction industries are concentrating these things into deeply. Software for material management, payroll management and project management in a single package tend easy access to the other process details. Now day's software is integrated into accounting software for avoiding the double entries and need not to maintain all of the bill records.

Construction Management Software Functions

Construction management deals with economical consumption of resources such as men, materials and machinery requires effective planning and scheduling of each activity. It also covers the entire gamut of activities from conception to realization of a construction project. Above resources effectively manage using the following construction management software functions;

Material management
In construction industry, the materials are used for construction require 40% to 50% of project cost, so managing the material is the big consideration factor. Having the right material at the right time in required place tends efficient task. For accomplishing this function requires inventory functions, adding and deleting material while that purchased or applied.

Vehicle Management
According to the new construction works, vehicle management is important. Because it is also leading for increases the cost of the project by making it as idle or improper fuel report.  All accounts related area can directly integrate with accounting software.

Email alert
Sometimes the improper or unusual situation occurs in projects, but the effects are reflecting some more time, that time problem gone out of control. For rectifying this problem the software can automatically send mail while any actions are executed against the regulations. That time project director can easily handle the problem and avoid big affect due to that problem.

Other functions can be included in the construction management software is useful for construction field. Commonly payroll and other integrated software's such as Tally are available for efficient management.

Switching from Excel to a Customer Relationship Management Software

An excel was used in the past years to run their sales and marketing activities. Some B2B company uses excel to keep track of all customer details now-a-days, because it is easy to use and well known by employees. Why do so many sales, marketing professionals still using excel to manage their customer lists. However, when it comes to sales or marketing purposes, Excel falls short in a number of areas: multiple users can’t access easily at the same time, storing huge data is cumbersome and it is difficult to view, difficult to analyze customers current statistics in excel.

Excel Spreadsheets

Excel's advantages are offset by more disadvantages. Excel spreadsheets are great calculators, but, they are not good databases. We can store lots of data’s in excel but it is difficult to retrieve, manage that data over long time. Only limited interface capabilities an excel have.

CRM

The modern environment requires one business to interact with another via the web. According to a Sweeney Group definition, CRM is “all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise”. It assumes that CRM is involved in every B2B transaction.

In other words CRM enables you to concentrate on your organization’s relationships with individual people, whether those are customers, service users, fellow workers or suppliers. Some of the biggest gains in productivity can come from moving beyond CRM as sales and marketing tool and embedding it in your business from HR to customer services and supply chain management.

Excel's Disadvantages

• Multiple users can’t access at a time or easily create modifications
•  May take a long time to review, comprehend, and use spreadsheet data
• Difficult to share data
• Possible to lose data
• Too easily transportable to outside the business -- maybe even to competitors

CRM's Advantages over Excel's Spreadsheets

In CRM, we

• Develop strong, long-lasting relationships with customers through more personalized service.
• Improve profit by reducing costs through streamlined, more efficient operations.
• Respond quickly to customer requests and needs.
• Know where to up-sell and cross-sell.
• Manage leads and track sales for selling more products and services, quickly, easily, and cost-and-time effectively.
• Overcome Excel's disadvantages.

In Excel

• Easy to use
• Well known by most employees
• Economical for a small database with transactional sales

Why CRM Software

However, to more efficiently manage and profitably use data, other B2Bs use web-based CRM (Customer Relationship Management) Software. A CRM consists of a database and a user-interface with which you can easily create, update, manage, process, share, and report data. By choosing the right CRM software can help your sales team identify the best leads and can help your marketing people to see the ROI for each campaign.

Currently, many CRM Software’s available in the market to take care of all sales & marketing activities.  Picking out the right CRM for your business means obtaining the software that best suits the company’s needs.CRM software comes with many features and tools, and despite the fact that many CRM products offer similar features.